Our Mission
To provide the highest quality Facility Property and Waste management to commercial, medical, clinical, residential, retail, industrial and conservation managed service available, that is fairly priced and delivered with the attitude that every consumer is the most important customer in the world to us; to always try to meet the needs and exceed the expectations of our customers taking a pro-active approach in defining their needs, using state of the art technologies and building the best partnering relationship possible through the process of continuous improvement, equal opportunity and treating others with respect, care and honesty they deserve.
Our Vision
At MCSI is to become Malta’s most valued company to customers, their clients or patients, colleagues, investors, business partners and the communities where we work and live within.
- To treat everyone, customer, suppliers, and employees equally no matter of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
- To be the preferred and most trusted resource for the products and services that safeguards, protects and enhances work, home, and family life.
- To establish long-lasting business relationships with the different type of customers that have strong potential for development and growth.
- To operate as an extension to the resources and facilities of the client rather than simply as an outside contractor.
- By providing consistently conforming products and services that comply with legal and customer contractual obligations.
Customer Focus
- To meet customer requirements in a timely and professional manner without ever comprising the business ethics and principles.
- To provide a flexible service that suits the needs of the customers.
- To constantly strive to exceed customer expectations by consistently providing conforming products and services.
- To give the required and deserved respect and attention to all clients.
- To maximize communication with customers and monitor customer satisfaction.
Resources
- To identify and provide the necessary resources to meet the customer and product specifications with due consideration to the environment.
- To promote the use of environmentally friendly products as an alternative option where applicable and when directed and/or agreed with our clients.
- To motivate and encourage the inclusion of employees at all levels.
- To harness and develop the experience and knowledge earned over the years.
- To ensure that all staff is able to adapt to difficult and unforeseen operational circumstances.
- To urge teamwork and cooperation between the employees of MCSI Ltd and also with customers and regulatory authorities.
- To be an equal opportunity employer
Quality
- To continuously improve the quality management system and the overall management of MCSI Ltd to prevent unnecessary wastage and maximize efficiency for profitability.
- To constantly nurture the culture of good quality and continuous improvement across MCSI Ltd