MCSI Ltd is a family run business that provides commercial, residential and industrial cleaning and other facility and property management services on the Maltese Islands.
MCSI Ltd adopts a Quality Management System based on the requirements of MSA EN ISO 9001:2015
MCSI Ltd has established the following strategic objectives to be pursued through the Quality Management System:
Long Term Vision
- To establish long-lasting business relationships with different type of customers that have strong potential for development and growth.
- To operate as an extension to the resources and facilities of the client rather than simply as an outside contractor.
- To providing consistently conforming products and services that comply tolegal and customer contractual obligations.
Customer Focus
- To meet customer requirements in a timely and professional manner without ever comprising the business ethics and principles.
- To provide a flexible service that suits the needs of the customers.
- To constantly strive to exceed customer expectations by consistently providing conforming products and services.
- To give the required and deserved respect and attention to all clients.
- To maximize communication with customers and monitor customer satisfaction.
Resources
- To identify and provide the necessary resources to meet the customer and product specifications with due consideration to the environment.
- To promote the use of environmentally friendly products as an alternative option where applicable and when directed and/or agreed with our clients.
- To motivate and encourage inclusion of employees at all levels.
- To harness and develop the experience and knowledge earned over the years.
- To ensure that all staff is able to adapt to difficult and unforeseen operational circumstances.
- To urge teamwork and cooperation between the employees of MCSI Ltd and also with customers and regulatory authorities.
Quality
- To continuously improve the quality management system and the overall management of MCSI Ltd to prevent unnecessary wastage and maximise efficiency for profitability.
- To constantly nurture the culture of good quality and continuous improvement across MCSI Ltd