Quality Management Systems

 

COMPLAINTS HANDLING POLICY

Objective: As part of MANAGING CONSULTING SERVICE INDUSTRY (MCSI) on-going commitment to customer service, we have a policy of dealing with all Customer complaints to the satisfaction of our customers.

DOWNLOAD: http://www.managingconsultserv.com/qms-complaints-handling-policy-download-pdf/

 

CONTINUAL IMPROVEMENT POLICY

Objective: Mr Clean is committed to the continuous improvement of quality across all areas of operations, and to remain at the forefront of implementing best practice initiatives within our business. To implement this policy and to achieve our quality objectives we have developed processes and procedures that are contained within our Quality Manual.

DOWNLOAD: http://www.managingconsultserv.com/qms-continual-improvement-policy-download-pdf/

 

 

MANAGEMENT REVIEW

Objective: Reports of meetings about management of the company.

DOWNLOAD: http://www.managingconsultserv.com/qms-management-review-download-pdf/

 

QUALITY CONTROL POLICY

Objective: At Managing Consulting Service Industry (MCSI) in cleaning services, emphasis on the quality and it’s
vital aspect in that it determines the level or degree of customer satisfaction. It also helps our company maintain a competitive edge, allows for cost cutting in the long run, and, is an essential requirement for our company’s successful growth.

DOWNLOAD: http://www.managingconsultserv.com/qms-quality-control-policy-download-pdf/

 

QUALITY MANUAL

Objective: MCCS Co Ltdis a family run business that provides commercial, residential and industrial cleaning services on the Maltese Islands.
MCCS Co Ltdis the only local cleaning company to be certified with BICSc (British Institute of Cleaning Science) standards and official members of the same Institution.
MCCS Co Ltd is totally client oriented and takes pride in seeing to the individual requirements of each of the clients, thus, ensuring that everything is dealt with in the best
and smoothest way possible.

DOWNLOAD: http://www.managingconsultserv.com/qms-quality-manual-download-pdf/

 

QUALITY POLICY

Objective: MCSI Ltd is a family run business that provides commercial, residential and industrial cleaning and other facility and property management services on the Maltese Islands.
MCSI Ltd adopts a Quality Management System based on the requirements of MSA EN ISO 9001:2015.

DOWNLOAD: http://www.managingconsultserv.com/qms-quality-policy-download-pdf/

 

TRANSPARENCY AND ACCOUNTABILITY POLICY

Objective: The purpose of this document is to recognize the importance of transparency and accountability and facilitate the development and implementation of measures by MCSI’s Board and Staff to provide appropriate transparency and accountability.

DOWNLOAD: http://www.managingconsultserv.com/qms-transparency-and-accountability-policy-download-pdf/